Fonolo

JANUARY 17, 2023

If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is changing CX in the contact center. Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Convenience. Human touch.

Artificial Intelligence 154

Artificial Intelligence Contact Center CX Machine Learning 154

Ameyo Callversations

NOVEMBER 16, 2021

AI is a driving force in contact centers that enables delivering superior customer and agent experience with the help of automation tools. Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. – Salesforce.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Execs In The Know

FEBRUARY 13, 2023

For those in the contact center space, it might sound a lot like the hype surrounding chatbots several years ago, when customer experience programs were rushing to implement the latest time- and money-saving tech. They assumed bots would deflect calls from coming into the contact center, thereby decreasing labor expenses.

AI 52

AI Contact Center Artificial Intelligence Machine Learning 52

DMG Consulting

APRIL 13, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Background: DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Workforce Management for the Enterprise report.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

DMG Consulting

SEPTEMBER 6, 2024

The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Lumoa

NOVEMBER 17, 2022

Artificial Intelligence (AI) is a fantastic way to reduce costs and optimize customer support without diminishing customer experience. There are approximately 17 million contact center agents worldwide today,” said Jerry Han, CEO of PrizeRebel. Improving Customer Relationships with AI. Chatbot Customer Support.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

DMG Consulting

JUNE 1, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services , today released its 2022 – 2023 AI-Enabled Self-Service for the Enterprise report.

AI 48

AI Contact Center Artificial Intelligence Innovation 48