Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. Promotion, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

NOVEMBER 17, 2022

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Chatbot Customer Support. trillion by 2025.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

CSAT.AI

APRIL 26, 2023

Your customers don’t want to break out in a sweat over service either. Small Businesses and Entrepreneurs Research by the Global Call Center Outsourcing Market projects call center outsourcing to grow by $21.72 billion between 2022 and 2026. That was up 10% over 2021 and projected to increase this year and beyond.

Customer Service 83

Customer Service Sentiment Analysis Sports Start-ups 83

Ameyo Callversations

JULY 10, 2022

Irrespective of the business type, the importance of a robust customer support strategy cannot be undermined. This is what keeps contact centers at the core of such a strategy. With rising customer expectations, most contact centers handle tremendous pressure to do more with fewer resources.

AI 52

AI Customer Service Contact Center Social Media 52

Ameyo Callversations

AUGUST 24, 2022

On the other, the Conversational AI market is expected to reach the mark of US$18.4 billion by 2026. But, on the other hand, many businesses like yours want to implement cost-cutting measures irrespective of the resulting quality of customer support. Increased Use of AI in Contact Centers. But that’s not all of it.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Hodusoft

APRIL 17, 2024

As per a report released by Cision PR Newswire, global auto attendant systems are expected to grow from USD 4.2 billion in 2026, at a compound annual growth rate (CAGR) of 7.9 As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. billion in 2020 to USD 6.7

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Fonolo

JANUARY 18, 2022

Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!

Contact Center 81

Contact Center Omnichannel Technology Technology 81