Fonolo

JANUARY 18, 2022

Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Fonolo

FEBRUARY 2, 2023

Depending on your unique operational needs and gaps, you may use a different combination of technologies to automate your contact center. Let’s explore some of the benefits you can expect from an automated call center. And with the Great Resignation looming over the contact center world, you’ll need all the help you can get!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. trillion USD by 2026. The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

DMG Consulting

SEPTEMBER 6, 2024

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

AUGUST 16, 2022

Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. IVAs Are Not Just a Contact Center Solution. Like what you’re reading? Signup for DMG’s free monthly newsletter. Email Address * Submit.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

CommBox

JUNE 25, 2023

In fact, Gartner predicts that implementing a “Connected rep” strategy in Customer Service functions will improve Contact Center efficiency by 30% by 2026. This paradigm shift has liberated companies from the constraints of the persistent equation, ushering in the era of autonomy.

AI 52

AI Customer Service Net Promoter Score Contact Center 52

Ameyo Callversations

JULY 10, 2022

This is what keeps contact centers at the core of such a strategy. With rising customer expectations, most contact centers handle tremendous pressure to do more with fewer resources. billion by 2026 “ – MarketsandMarkets. This increases the hold time and reduces the overall contact resolution rate.

AI 52

AI Customer Service Contact Center Social Media 52