Lumoa

NOVEMBER 17, 2022

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

Hodusoft

OCTOBER 14, 2022

According to Statista , the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. As the competition gets fierce over the years, e-commerce businesses are battling for customers’ attention. because 73% of buyers admit customer service experience is the key influencer in their purchase decision.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Ameyo Callversations

AUGUST 24, 2022

On the other, the Conversational AI market is expected to reach the mark of US$18.4 billion by 2026. Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). The AI-based chatbot industry is expected to become the driving force for business communications.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Hodusoft

FEBRUARY 1, 2023

According to a recent study , the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, with a compound annual growth rate (CAGR) of over 12.2% Mobility: Just as customers expect 24×7 accessibility, today’s employees expect flexibility in terms of their working location.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

APRIL 17, 2024

As per a report released by Cision PR Newswire, global auto attendant systems are expected to grow from USD 4.2 billion in 2026, at a compound annual growth rate (CAGR) of 7.9 As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

SugarCRM

JANUARY 26, 2023

billion in 2018 and is expected to reach $407.31 billion by 2026. Open and Share Files With mobile CRM, sales, marketing, and customer service teams stay in touch with each other and the company itself. The global mobile application market is continually rising , as it was valued at $106.27 as on computers.

CRM 26

CRM Artificial Intelligence Sales Innovation 26

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! COVID Is No Longer an Excuse for Poor Customer Service. Pair that with the pandemic delays and poor customer service, and you have a recipe for impatient customers.

Contact Center 81

Contact Center Omnichannel Technology Technology 81