eglobalis
OCTOBER 14, 2024
Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.
Callminer
DECEMBER 17, 2019
” – 2018 Call Center Industry Report Reveals Call Center Innovation Lagging , Globe Newswire; Twitter: @GlobeNewswire , @Liveops. billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026. Projected growth of call center staff should be offset by innovative technological investments.
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Intercom, Inc.
APRIL 11, 2019
With marketing hiring projected to increase 10% by 2026 , this might look easy. At an early-stage marketing team, “process” can sometimes feel like a straight jacket restricting innovation or efficiency. As the business becomes more professional and profitable, there are benefits to establishing a playbook for decision-making.
Execs In The Know
FEBRUARY 6, 2024
Gartner predicts that by 2026, 60% of large enterprises will employ a TX strategy, aiming for world-class customer and employee advocacy levels. In this issue, we delve into cutting-edge trends, innovative strategies, and the inspiring stories of industry leaders shaping CX’s future.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Understand the urgency of modernizing legacy platforms before the July 2026 deadline. 🚀 What Great Looks Like: See how leading retailers are already embracing modern commerce models to fuel innovation. Key Takeaways: ⌛️ Why now?
Logicalware
JANUARY 25, 2022
Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from? Your people. Automation & AI.
Ameyo Callversations
NOVEMBER 16, 2021
Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. As per Statista , The global AI market is projected to explode to $126 Billion by 2026 from $17B in 2020. – Salesforce.
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