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Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. As per Statista , The global AI market is projected to explode to $126 Billion by 2026 from $17B in 2020. – Salesforce. – Salesforce.
The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.
billion by 2026. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Chatbot technology is one of the most innovative solutions for businesses to handle customer interactions and a lot more. On the one hand, 69% of consumers prefer using chatbots to get instant responses ( Source ).
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