Logicalware

JANUARY 25, 2022

Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from? Omnichannel. Omnichannel customer service was a ‘nice-to-have’ for many years.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

DMG Consulting

SEPTEMBER 6, 2024

The pace of innovation in the CAI market has been very rapid over the past two years, and it is expected to pick up momentum as more businesses purchase and implement these solutions. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

AUGUST 16, 2022

Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. IVAs Are Good for Agents and CX.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Hodusoft

AUGUST 21, 2024

Innovation Phase (2010s to Present) The 2010s was a magical time for the industry. The advent of new technology such as mobile apps, smartphones, penetration of 4G networks, and more such innovations revolutionized the Indian BPO sector. Technology Innovation India is at the forefront of tech innovation for the BPO industry.

Contact Center 52

Contact Center Legal Data Entry Social Media 52

Hodusoft

FEBRUARY 1, 2023

According to a recent study , the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, with a compound annual growth rate (CAGR) of over 12.2% Additionally, it offers omnichannel routing and social media integrations. during the forecast period.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

1 to 1

OCTOBER 20, 2021

In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026. A successful omnichannel retail strategy needs to be a seamless, meaningful, experiential. And ecommerce has thrived in the pandemic.

Retail 26

Retail Omnichannel CX Technology 26

Fonolo

JANUARY 18, 2022

Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. ” – Nerys Corfield, Director of Injection Consulting. .”

Contact Center 81

Contact Center Omnichannel Technology Technology 81