IVAs: Self-Service Solutions that Work
DMG Consulting
AUGUST 16, 2022
Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. Market Outlook for IVAs. Furthermore, we expect this IT segment to experience a 50 percent growth in customers for the following two years, 2025 and 2026. IVAs Are Good for Agents and CX.
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