How AI Is Revamping the Call Center
Execs In The Know
JUNE 9, 2023
According to a Gartner report , one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6% AI continues to be a top destination for investment (page 70), but brands are also investing in technologies that enable AI, like Text/Voice Analytics, Big Data Utilization, and Predictive Analytics.
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