ECXO

NOVEMBER 16, 2023

It’s being embedded into workflows and customer touchpoints. Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises.

AI 194

AI CX Customer Experience Artificial Intelligence 194

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Mapping Out Different Touchpoints How does a consumer go from never having heard of your company to a loyal, repeat customer? billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Mapping Out Different Touchpoints How does a consumer go from never having heard of your company to a loyal, repeat customer? billion in 2021 to a predicted market worth of $16.9 From a global market worth $9.5

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78