NGDATA

JUNE 13, 2024

billion by 2026. Social media advertising, a key driver, is predicted to double its global spending to $262 billion by 2028. Digital marketing has seen substantial growth, with ad spending projected to increase from $522.5 billion in 2021 to $835.2 Mobile marketing, a significant component, is expected to grow from 13.7%

E-commerce 81

E-commerce Social Media 81

Lumoa

NOVEMBER 17, 2022

AI-powered customer support could save businesses $80 billion in labor costs by 2026. . Public social media reviews can provide insight into competitor pricing and allow businesses to adjust their offering to suit. Another measure of customer satisfaction is communicating with your customers on social media platforms.

E-commerce 78

E-commerce Customer Experience Social Media Artificial Intelligence 78

Hodusoft

MAY 10, 2023

between 2021 and 2026. The system typically includes tools for tracking customer interactions across various channels, such as phone, email, social media, and in-person meetings. CSAT can be measured using different methods, such as post-call surveys, follow-up emails, or social media feedback.

Social Media 100

Social Media Customer Satisfaction Artificial Intelligence CRM 100

Logicalware

JANUARY 25, 2022

This year, it’s made the list again with Gartner predicting 60% of large enterprises will use it to transform their business models by 2026. We work online, shop through apps, and socialise on social media — so businesses that do not offer digital services or support channels will struggle to retain customers this year.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

CommBox

JULY 6, 2021

billion by 2026. There are now so many touchpoints that customers might have with a brand: websites, forums, social media channels, sites with reviews, etc. The size of the global market of customer journey analytics (CJA) is expected to increase from USD 8.3 Source: Data Bridge.

Touchpoint 98

Touchpoint CX Social Media Customer Acquisition 98

Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. It can be email, different social media platforms, live chat, etc. Here are some call center best practices that can help you level up your customer service game: Engage on social media through interactive content as well as customer support.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Ameyo Callversations

JULY 10, 2022

billion by 2026 “ – MarketsandMarkets. Another statistics reveals that 46% of customers prefer live chat over email or social media. These days, consumers love to communicate with each other using instant messaging apps or social media channels. Social Media Monitoring to Recognize Customers’ Concerns.

AI 52

AI Customer Service Contact Center Social Media 52