Hodusoft

DECEMBER 26, 2024

The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment.

Customer Satisfaction 135

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 135

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 Companies that invested in Speech Analytics have attained unexpected growth over the years. billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Retently

NOVEMBER 27, 2024

trillion by 2027 ? By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Use Retently to gather actionable insights, improve customer satisfaction, and build loyalty that drives growth. Streamlining Backend Operations 9.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149