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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications. The list is very long indeed.

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Streamlining Feedback With Email Signature Surveys

Retently

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. What is a Signature Survey?

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Top Ecommerce Growth Strategy Tips to Skyrocket Your Sales

Retently

trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. Streamlining Backend Operations 9.

Sales 149
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Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. IDC states that companies using real-time analytics see a 25% increase in customer satisfaction. Real-time interactions develop a sense of trust among customers for the brand. percent.

CX 52
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DMG Consulting Releases 2023 – 2024 Interaction Analytics for the Enterprise Report

DMG Consulting

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.