Why Every BPO Needs an Omnichannel Contact Center for Success?
Hodusoft
DECEMBER 26, 2024
Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications. The list is very long indeed.
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