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The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionableinsights into customer behavior.
Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionableinsights. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentimentanalysis, risk and fraud detection, call monitoring, and sales and marketing tools.
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