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5 Ways to Increase Customer Engagement using Artificial Intelligence (AI)

Customer Think

The AI market is growing at a rapid rate, with experts claiming that it will snowball to reach a market value of $190.61 Research also indicates that the forecasted AI annual growth rate will reach 33.2% between 2020 and 2027. And if you think that AI is primarily being used to drive […]. billion by 2025.

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How Can Contact Center AI Change (and Lift) Customer Experience and Engagement?

Ameyo Callversations

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

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How AI Automation can Supercharge Your Business Efficiency

Customer Think

Artificial intelligence (AI) is a tool that helps businesses run more efficiently. Automation with the strength of AI is changing how businesses work. According to GlobeNewsWire, the global AI market will reach $407 billion by 2027 and add over $15.7 trillion to the world economy by 2030.

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How to Buy Contact Center Software: A Guide

Fonolo

Tools enhanced with artificial intelligence are a must these days, along with IVR capabilities, smart routing, real-time analytics, and immediate access to caller information and context for agents. . billion by 2027. AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. .

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5 ways companies can promote more sustainable AI

Zendesk

Artificial intelligence (AI) is powering one of the biggest transformations in history, but powering AI is vast amounts of energy— an estimated 85.4 terawatt-hours of electricity annually by 2027 , or more than most small countries use in a single year. Despite the risks, there are enormous opportunities.

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DMG Consulting Releases 2024 – 2025 Conversational AI Solutionsfor the Enterprise Report

DMG Consulting

The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

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Forecasting the Future: BPO Trends of 2024

Execs In The Know

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.