Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more. “The

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Shep Hyken

APRIL 8, 2022

IDC researchers further state that within 2 years, 40% of the top 500 retailers will use AI-enabled decision-support to drive omnichannel retail KPIs, including Customer Lifetime Value (CLV), productivity, and profitability. Retailers have models from the traditional In-store model to a hybrid Online Offline model.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Logicalware

JANUARY 29, 2024

In fact, Gartner predicts that by 2027, chatbots will become the primary customer service channel for a quarter of organisations, illustrating that virtual interactions are fast becoming the preferred choice. Combining this with Puzzel’s Digital Engagement is a recipe for success.

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

MattsenKumar

AUGUST 13, 2021

billion by the end of 2027. Artificial intelligence (AI) techniques can also be used to safeguard moderators from content that could negatively impact their mental health. Platforms need a way to filter all material, whether it comes from a real user, a spam bot, or artificial intelligence (AI).

E-commerce 52

E-commerce Artificial Intelligence Legal Social Media 52

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. The Growing Role of AI. 91% say they expect to use AI technology to augment existing processes to increase over the next 24 months. This means automating and triggering actions in many different ways that only AI capabilities can achieve.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 percent.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. And one of the front-runners in this transformation is the hosted IP PBX system. Here are some trends and developments to watch out for: 1.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis Customer Satisfaction Technology 52

C3Centricity

JANUARY 25, 2025

The promise of AI in marketing has never been greater! But ifyou’re like most CPG CMOs, your AI investment isn’t delivering the promised returns. IDC’s latest Worldwide Artificial Intelligence Spending Guide shows that the global AI software market is expected to reach $251.4B The result?

AI 62

AI Artificial Intelligence Sentiment Analysis Predictive Analytics 62