Fonolo

DECEMBER 1, 2022

billion by 2027. AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. . It’s important to understand what each option entails before you decide which works . DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Ameyo Callversations

AUGUST 26, 2021

Over the last few years, AI and digital transformation have evolved some new trends, and contact centers fall under that transitioning verticals. Nowadays, businesses are evolving at a relatively faster pace due to AI and business analytics technologies. dollars by 2027. The global contact center market size amounted to 339.4

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 billion in 2022 to USD 5.1

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. And one of the front-runners in this transformation is the hosted IP PBX system. Here are some trends and developments to watch out for: 1.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52