Customer Think

JULY 2, 2024

From AI to social media, the landscape of ecommerce is changing rapidly. trillion USD in 2023 and is predicted to soar to past 8 trillion by 2027. It’s also growing rapidly. The market hit 5.8

Social Media 59

Social Media Retail Innovation AI 59

Fonolo

DECEMBER 1, 2022

billion by 2027. Put simply, software with omnichannel functionality lets your customers move seamlessly across all inbound channels including phone, chat, email, and social media, while their service journey is captured and shared with agents in real time. billion in 2022 to US $93.7 What is Omnichannel Functionality? .

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Aquire

JANUARY 6, 2022

billion by 2027. For example, Acquire’s video chat tool is seamlessly integrated with an array of customer experience solutions, including live chat, chatbots, shared inbox, social media, cobrowsing tech, and more. Often, you’ll need integrations with AI-powered bots. percent from 2021 to 2028, and reach a whopping $24.4

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

DECEMBER 26, 2024

Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. phone, chat, social media).

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Shep Hyken

APRIL 8, 2022

IDC researchers further state that within 2 years, 40% of the top 500 retailers will use AI-enabled decision-support to drive omnichannel retail KPIs, including Customer Lifetime Value (CLV), productivity, and profitability. Encourage social media engagement and sharing of in-store purchase .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Hodusoft

MAY 24, 2023

The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. The industry is projected to reach USD 496 billion by 2027. But this year onwards, AI is going to revolutionize the way call centers work. The international call center AI market size will grow from USD 1.6

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. The Growing Role of AI. 91% say they expect to use AI technology to augment existing processes to increase over the next 24 months. This means automating and triggering actions in many different ways that only AI capabilities can achieve.

Customer Retention 49

Customer Retention CRM Net Promoter Score AI 49