Hodusoft

MAY 24, 2023

The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion by 2027.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. The Growing Role of AI. 91% say they expect to use AI technology to augment existing processes to increase over the next 24 months. This means automating and triggering actions in many different ways that only AI capabilities can achieve.

Customer Retention 49

Customer Retention CRM Net Promoter Score AI 49

Logicalware

JANUARY 29, 2024

It’s reassuring then, that the same McKinsey survey reports that the key areas for investment include technology that improves omnichannel and digital capabilities. Remote contact centre staff have found that cloud technology helps them to collaborate with other agents and teams easily and provide better customer service.

Customer Experience 52

Customer Experience Data Entry Artificial Intelligence Omnichannel 52

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more. “The

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Shep Hyken

APRIL 8, 2022

IDC researchers further state that within 2 years, 40% of the top 500 retailers will use AI-enabled decision-support to drive omnichannel retail KPIs, including Customer Lifetime Value (CLV), productivity, and profitability. Established retail chains here and abroad are now incorporating this approach.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

MattsenKumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers. Businesses use this technology to make informed decisions while developing marketing strategies.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

MattsenKumar

AUGUST 13, 2021

billion by the end of 2027. Adoption of Hybrid Approach i.e., Involving Both Humans and Technology. Content moderation solutions that combine the power of humans and technology are becoming increasingly popular among companies. According to research, the content moderation industry is anticipated to reach a value of US$11.8

E-commerce 52

E-commerce Artificial Intelligence Legal Social Media 52

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. The Future of Hosted IP PBX Systems As technology continues to advance, the future of hosted IP PBX systems looks promising.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

Ameyo Callversations

SEPTEMBER 6, 2022

With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption. Call centers are adopting cloud-based CCaaS technology to avail of the following benefits: # 1. AI Automation. Enhanced Omnichannel Experience for Customers.

Contact Center 52

Contact Center Social Media Omnichannel AI 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. Generative AI for enterprises now basically allows every type of company to personalize their content (marketing) and customer interactions, fast, in a relevant manner and at very large scale.

CX 62

CX Customer Experience Entertainment Gaming 62

Ameyo Callversations

MAY 10, 2022

According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. Hence, customer-focused enterprises are looking for technologies to help customers when they need them the most. Conclusion: According to McKinsey & Co.,

Contact Center 52

Contact Center Social Media Healthcare NPS 52

Aquire

JANUARY 21, 2022

percent per year from 2020 to 2027, to reach $1.28 If you’re thinking about how to get the most out of live chat or how to choose the right live chat technology, here’s everything you need to know. With the right technology, they can even be integrated to weave a single interaction history that helps you service customers even better.

Omnichannel 52

Omnichannel Customer Satisfaction Sales Sports 52

1 to 1

JUNE 15, 2021

billion by 2027 , an increased focus on digital advertisements and data will mean more intense focus on what type of content is posted on social media websites. While AI is a vital part of discerning a degree of media before it reaches an agent, humans bear the brunt of confirming and blocking a majority of harmful content.

Social Media 26

Social Media AI Education Technology 26