Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027. The Future of AI in CX.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

DMG Consulting

SEPTEMBER 6, 2024

The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. The pace of innovation in the CAI market has been very rapid over the past two years, and it is expected to pick up momentum as more businesses purchase and implement these solutions.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Hodusoft

MAY 24, 2023

The advancements in artificial intelligence (AI), 5G, and quantum computing have altered the digital landscape for good. The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. The rapid digital transformation will revolutionize every possible industry.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

DECEMBER 13, 2023

The innovation of a hosted telephony system marked a huge breakthrough in the telecom sector and soon the public switched telephone network ( PSTN ) made way for the hosted IP PBX system (or cloud-based Internet Protocol Private Branch Exchange system). We can’t imagine what our lives would be like without a telephone.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64