Hodusoft

DECEMBER 26, 2024

The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. By consolidating communication channels, improving agent efficiency, and enhancing customer satisfaction, omnichannel solutions can drive significant business growth.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Retently

OCTOBER 16, 2024

billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth.

Customer Satisfaction 134

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 134

MattsenKumar

SEPTEMBER 21, 2023

Unlocking Strategic Business Opportunities Organizations adapt Speech Analytics to transform customer service to the next level, positively impacting CX. The increase in potential customers brings high productivity and business growth. Companies that invested in Speech Analytics have attained unexpected growth over the years.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Zendesk

JANUARY 10, 2023

billion by 2027. Despite the pandemic’s many disruptions, a Gartner poll of customer service leaders shows that the top priorities for organizations are to grow their business and improve operational excellence. Outsourcing was traditionally seen as an effective cost-cutting strategy to support business growth.

Omnichannel 52

Omnichannel Business Growth Customer Service Customer Expectations 52

Retently

NOVEMBER 27, 2024

trillion by 2027 ? When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth. Streamlining Backend Operations 9. Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Creating a Customer Service Strategy That Drives Business Growth. The pandemic urged some businesses to focus on profits even at the expense of customer service to stay afloat.

Contact Center 81

Contact Center Omnichannel Technology Technology 81