Remove 2027 Remove Business Growth Remove Contact Center
article thumbnail

Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

Why Every BPO Needs an Omnichannel Contact Center for Success? You know it’s the abbreviation for Business Process Outsourcing. At HoduSoft, we have helped many BPOs set up omnichannel contact centers to streamline their customer service operations and help them deliver exceptional customer experience.

article thumbnail

Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

Unlocking Strategic Business Opportunities Organizations adapt Speech Analytics to transform customer service to the next level, positively impacting CX. The increase in potential customers brings high productivity and business growth. Companies that invested in Speech Analytics have attained unexpected growth over the years.

CX 52
article thumbnail

Industry Report: State of the Contact Center 2022

Fonolo

Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!