2027 Business Growth Customer Expectations 
Hodusoft
DECEMBER 26, 2024
A study conducted by Microsoft found that 66 percent of customers use at least three different communication channels to contact customer service. Another research by Twilio revealed that 91 percent of customers expect omnichannel communication from organizations. Read on and thank us later!
MattsenKumar
SEPTEMBER 21, 2023
According to PwC , 73 percent of customers now say CX is the one thing they consider when deciding whether to purchase from a company. The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2022 to USD 5.1
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Zendesk
JANUARY 10, 2023
billion by 2027. 79% of organizations already are or will start outsourcing customer support this year. Between remote work, online-first business models, and rising customer expectations, many in-house teams found they could not survive without outside help. billion in 2019—is projected to reach $405.6
Retently
NOVEMBER 27, 2024
Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Regularly analyze and adapt your strategies to stay ahead of the competition and meet evolving customer expectations.
Fonolo
JANUARY 18, 2022
The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Customers will opt for quick, immediate service with a human almost every time, but having an advanced solution like Visual IVR is still a great way to offer customers flexibility and attention.
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