Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

MattsenKumar

SEPTEMBER 21, 2023

Today, when businesses rely on data-driven decisions, Speech Analytics increasingly positions itself as an indispensable tool. As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Retently

NOVEMBER 27, 2024

trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! By understanding who your customers are, what they need, and how they shop, you can create experiences that truly resonate with them. Take, for example, a skincare brand using a quick survey to identify a customer’s skin type.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148