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Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.
trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! By understanding who your customers are, what they need, and how they shop, you can create experiences that truly resonate with them. Take, for example, a skincare brand using a quick survey to identify a customer’s skin type.
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