Hodusoft

DECEMBER 26, 2024

Why Every BPO Needs an Omnichannel Contact Center for Success? You know it’s the abbreviation for Business Process Outsourcing. Another research by Twilio revealed that 91 percent of customers expect omnichannel communication from organizations. Omnichannel is no longer a ‘nice-to-have.’

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Retently

NOVEMBER 27, 2024

trillion by 2027 ? When customers feel understood, they’re more likely to return – and that’s a win for both customer satisfaction and business growth. By exploring new revenue channels, ecommerce businesses can tap into untapped markets, increase customer lifetime value , and future-proof their strategies.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Zendesk

JANUARY 10, 2023

billion by 2027. Despite the pandemic’s many disruptions, a Gartner poll of customer service leaders shows that the top priorities for organizations are to grow their business and improve operational excellence. Outsourcing was traditionally seen as an effective cost-cutting strategy to support business growth.

Omnichannel 52

Omnichannel Business Growth Customer Service Customer Expectations 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Creating a Customer Service Strategy That Drives Business Growth. The pandemic urged some businesses to focus on profits even at the expense of customer service to stay afloat.

Contact Center 81

Contact Center Omnichannel Technology Technology 81