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The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. Use AI-driven sentimentanalysis to gauge customer emotions in real-time across channels. Preference of Text over Email A majority of customers prefer text messages over email.
According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentimentanalysis, risk and fraud detection, call monitoring, and sales and marketing tools. The increase in potential customers brings high productivity and businessgrowth. percent.
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