Shep Hyken

APRIL 8, 2022

This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. Imperatives for New Age Retail.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

DMG Consulting

SEPTEMBER 6, 2024

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 The industry is projected to reach USD 496 billion by 2027.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Ameyo Callversations

MAY 10, 2022

According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. What is a video call center? Similarly, a video chat-enabled contact center allows your customers to interact with the customer support agents in real-time directly.

Contact Center 52

Contact Center Social Media Healthcare NPS 52

MattsenKumar

SEPTEMBER 21, 2023

billion in 2027 at a compound annual growth rate (CAGR) of 17.3 SmartSpeech is an integrated contact center Speech Analytics that offers actionable insights, ensuring businesses can stay ahead in the competitive landscape. Companies that invested in Speech Analytics have attained unexpected growth over the years. percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

MARCH 22, 2023

billion by 2027. At HoduSoft, we know the future of the call center industry is bright and the companies that are going to invest in it are going to reap rich dividends in the near future. By providing our sophisticated solutions, we have helped many businesses across the globe to set up state-of-the-art call centers.

E-commerce 52

E-commerce Start-ups CRM Contact Center 52

Hodusoft

JUNE 7, 2023

According to market research reports, the global SIP trunking market was valued at around $10 billion in 2020 and is expected to increase to more than $30 billion by 2027, registering a compound annual growth rate (CAGR) of over 12% during the forecast period. As a result, the size of the SIP market is continually increasing.

Transportation 52

Transportation Start-ups Engineering Technology 52

Steven Van Belleghem

NOVEMBER 28, 2023

This value is projected to rise rapidly in the coming years, almost doubling in size from 2022 to 2027 , reaching a value of 351 billion dollars. Wade Foster, CEO of workflow automation company Zapier, spends time every week in the contact center working through customer support calls.

CX 62

CX Customer Experience Entertainment Gaming 62