Fonolo

DECEMBER 1, 2022

With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Fonolo

JANUARY 18, 2022

Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Ameyo Callversations

AUGUST 26, 2021

Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the customer. Over the last few years, AI and digital transformation have evolved some new trends, and contact centers fall under that transitioning verticals.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

Hodusoft

NOVEMBER 18, 2021

HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC. HoduCC, our Omnichannel Contact Center Software has been recognized with the 2021 CUSTOMER Contact Center Technology Award by Technology and Maintenance Council (TMC). Contact Center marketplace today.

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Ameyo Callversations

SEPTEMBER 6, 2022

Interestingly, it means benefiting from a contact center to engage with their customers via different communication channels. With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption.

Contact Center 52

Contact Center Social Media Omnichannel AI 52

Shep Hyken

APRIL 8, 2022

This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. This is often termed an omnichannel approach.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

DMG Consulting

SEPTEMBER 6, 2024

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48