Fonolo

DECEMBER 1, 2022

With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Ameyo Callversations

SEPTEMBER 6, 2022

Interestingly, it means benefiting from a contact center to engage with their customers via different communication channels. With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption.

Contact Center 52

Contact Center Social Media Omnichannel AI 52

Shep Hyken

APRIL 8, 2022

This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. Imperatives for New Age Retail.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 The industry is projected to reach USD 496 billion by 2027.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Ameyo Callversations

MAY 10, 2022

According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. What is a video call center? Similarly, a video chat-enabled contact center allows your customers to interact with the customer support agents in real-time directly.

Contact Center 52

Contact Center Social Media Healthcare NPS 52

Steven Van Belleghem

NOVEMBER 28, 2023

Social media and the Big Tech ecommerce giants have been personalizing their content and communications for years now, but most other sectors have been found wanting in that area. This value is projected to rise rapidly in the coming years, almost doubling in size from 2022 to 2027 , reaching a value of 351 billion dollars.

CX 62

CX Customer Experience Entertainment Gaming 62