Shep Hyken

APRIL 8, 2022

This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. He has experience across the Contact Center spanning Hiring, Training, Quality, Workforce Management, and Performance Management. Imperatives for New Age Retail.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

DMG Consulting

SEPTEMBER 6, 2024

CAI solutions are ushering in a wave of high-quality productivity improvements in contact centers and service operations and are starting to be rolled out in other enterprise departments. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 The industry is projected to reach USD 496 billion by 2027.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

MattsenKumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers. Businesses use this technology to make informed decisions while developing marketing strategies.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Ameyo Callversations

MAY 10, 2022

According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. Hence, customer-focused enterprises are looking for technologies to help customers when they need them the most. What is a video call center? DOWNLOAD NOW.

Contact Center 52

Contact Center Social Media Healthcare NPS 52

Hodusoft

JUNE 7, 2023

A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. Since then, it has revolutionized real-time technology as we know it. It provides a simple framework to begin and end communication via the Internet.

Transportation 52

Transportation Start-ups Engineering Technology 52

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. Once AR technology really takes off (and I think the Vision Pro could play an important role here), it will have a huge impact on all things CX. with the goal of helping students better understand STEM concepts.

CX 62

CX Customer Experience Entertainment Gaming 62

Fonolo

JANUARY 18, 2022

Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!

Contact Center 81

Contact Center Omnichannel Technology Technology 81