Futurelab

FEBRUARY 22, 2025

Benefits of a Service Vision Have a clear roadmap for 2027 and beyond. Ensure all initiatives contribute to a unified customer goal. Be ready for changes in technology, regulation, and customer expectations. . – Ensuring it influences decision-making at all levels.

Legal 130

Legal Start-ups AI Technology 130

Smart Customer Service

APRIL 7, 2025

Customer service leaders must evolve with changing customer expectations, Gartner finds. Featured on

Customer Service 52

Customer Service Customer Expectations 52

Hodusoft

DECEMBER 26, 2024

A study conducted by Microsoft found that 66 percent of customers use at least three different communication channels to contact customer service. Another research by Twilio revealed that 91 percent of customers expect omnichannel communication from organizations. Read on and thank us later!

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

TeamSupport

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. This proactive approach to customer service improves the overall quality of the interactions with your customers.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Ameyo Callversations

AUGUST 26, 2021

Any piece that you miss in the contact center eventually disturbs the experience for the customer. As a result, customer expectations are growing/evolving and becoming more demanding in the context of customer services. In consequence, enhancing the customer service experience has become a top priority for businesses.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. We also don’t have a clear picture of what causes the poor customer experiences impacting customer churn, satisfaction, and retention.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Logicalware

JANUARY 29, 2024

In the post-pandemic era, businesses need to adapt to changing customer expectations and agent needs. In fact, Gartner predicts that by 2027, chatbots will become the primary customer service channel for a quarter of organisations, illustrating that virtual interactions are fast becoming the preferred choice.

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52