Futurelab

FEBRUARY 22, 2025

You sit down to review 2025 plans in your customer service department. There are automation projects, trainings, a chatbot, a voice bot, an AI test Everything looks on track until customer feedback is brought up, and they are unhappy. Benefits of a Service Vision Have a clear roadmap for 2027 and beyond.

Legal 130

Legal Start-ups AI Technology 130

Smart Customer Service

APRIL 7, 2025

Customer service leaders must evolve with changing customer expectations, Gartner finds. Featured on

Customer Service 52

Customer Service Customer Expectations 52

TeamSupport

MAY 31, 2023

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Hodusoft

DECEMBER 26, 2024

They are highly sophisticated organizations that offer a wide array of services to other businesses. The services range from customer service, legal support, data entry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Ameyo Callversations

AUGUST 26, 2021

As a result, customer expectations are growing/evolving and becoming more demanding in the context of customer services. In consequence, enhancing the customer service experience has become a top priority for businesses. dollars in 2020 and is expected to grow and reach a value of 496 billion U.S.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term. We also don’t have a clear picture of what causes the poor customer experiences impacting customer churn, satisfaction, and retention.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Logicalware

JANUARY 29, 2024

You could have prepared yourself to better help the customer. Far too often customer service agents must respond to these calls but if organisations expect to keep agent and customer satisfaction high, this needs to become a thing of the past. Does this sound like a familiar interaction?

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52