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The services range from customer service, legal support, dataentry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change. A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. Read on and thank us later!
In the post-pandemic era, businesses need to adapt to changing customerexpectations and agent needs. In fact, Gartner predicts that by 2027, chatbots will become the primary customer service channel for a quarter of organisations, illustrating that virtual interactions are fast becoming the preferred choice.
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