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As one of the leading technological aspects, Artificial Intelligence (AI) keeps gaining popularity for both sales professionals and marketers and has become an essential part of providing an exceptional and hyper-personalized customer experience. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.
As per a report , In 2020, hosted PBX reached a market size of over USD 5 billion and is expected to grow at a CAGR of more than 12% over 2021-2027. CRM Integration Integration with CRM (CustomerRelationshipManagement) systems is a notable benefit, allowing businesses to streamline their communication processes.
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Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.
Call center software comes with real-time analytics and reporting tools, which enable managers and supervisors to keep a close eye on agents’ performance and other KPIs. billion by 2027. Now let’s discuss how to call center software while receiving an incoming call. billion in 2020 to USD 607.6 In the U.S.
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