Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications. The list is very long indeed.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Retently

NOVEMBER 27, 2024

trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. Streamlining Backend Operations 9.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Hodusoft

MARCH 22, 2023

billion by 2027. Sophisticated analytics tools have real-time reporting capabilities, which enable supervisors and managers to track various call center KPIs and metrics. A report released by Research and Markets estimated the global market size at $404.3 billion in 2020.

E-commerce 52

E-commerce Start-ups CRM Contact Center 52