Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center Artificial Intelligence AI Customer Experience 96

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Hodusoft

DECEMBER 13, 2023

Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Retently

NOVEMBER 27, 2024

trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Streamlining Backend Operations 9.

Sales 150

Sales Social Media Predictive Analytics Start-ups 150

Hodusoft

JUNE 21, 2023

Call center software comes with real-time analytics and reporting tools, which enable managers and supervisors to keep a close eye on agents’ performance and other KPIs. There are many factors to consider, such as the type, size, location, budget, technology, staff, training, and culture of your call center. billion by 2027.

Omnichannel 52

Omnichannel Start-ups Customer Service Social Media 52