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The services range from customer service, legal support, dataentry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change. A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. The list is very long indeed.
You could have prepared yourself to better help the customer. Far too often customer service agents must respond to these calls but if organisations expect to keep agent and customersatisfaction high, this needs to become a thing of the past. Does this sound like a familiar interaction?
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