Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications. The list is very long indeed.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Ameyo Callversations

AUGUST 26, 2021

Contact centers now focus on customer satisfaction, improved experience, and refined service while enhancing organization sales. In consequence, enhancing the customer service experience has become a top priority for businesses. dollars by 2027. The global contact center market size amounted to 339.4 billion U.S.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

MattsenKumar

SEPTEMBER 21, 2023

IDC states that companies using real-time analytics see a 25% increase in customer satisfaction. Real-time interactions develop a sense of trust among customers for the brand. Customer satisfaction levels increase manifold if call center agents can provide first-call resolution (FCR). billion in 2022 to USD 5.1

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. The high level of reliability translates into minimal downtime, boosting productivity and enhancing customer satisfaction. Hosted IP PBX systems are highly reliable.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis Customer Satisfaction Technology 52