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What kind of service do you want to provide?

Futurelab

You sit down to review 2025 plans in your customer service department. There are automation projects, trainings, a chatbot, a voice bot, an AI test Everything looks on track until customer feedback is brought up, and they are unhappy. Benefits of a Service Vision Have a clear roadmap for 2027 and beyond.

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Chatbots: Empowering Customer Service Amid Turbulent Times

TeamSupport

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

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GenAI Will Resolve 40 Percent of Customer Service Issues by 2027

Smart Customer Service

Customer service leaders must evolve with changing customer expectations, Gartner finds. Featured on

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Customer Service Video Chat: The Ultimate Guide

Aquire

Using video chat technology for customer service is becoming a popular practice. Rather than relying purely on live chat or chatbots, adding video chat will ensure you offer more personal experiences to online customers. So, here’s everything you need to know about video chat technology in customer service.

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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

They are highly sophisticated organizations that offer a wide array of services to other businesses. The services range from customer service, legal support, data entry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change.

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How to Buy Contact Center Software: A Guide

Fonolo

billion by 2027. Put simply, software with omnichannel functionality lets your customers move seamlessly across all inbound channels including phone, chat, email, and social media, while their service journey is captured and shared with agents in real time. billion in 2022 to US $93.7 What is Omnichannel Functionality? .

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How Can Contact Center AI Change (and Lift) Customer Experience and Engagement?

Ameyo Callversations

As one of the leading technological aspects, Artificial Intelligence (AI) keeps gaining popularity for both sales professionals and marketers and has become an essential part of providing an exceptional and hyper-personalized customer experience. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.