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The services range from customer service, legal support, dataentry, marketing, and more. Disjointed CX Would it be surprising to know that fragmented communication would lead to disjointed customer experience (CX)? That doesn’t only result in less-than-desirable CX but also hamper customer service processes.
At the same time when contact centres are under strain, organisations (who see the value in an interactive CX) are looking to increase the number of digital interactions they have with their customers – adding further pressure.
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