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Tech up or get left behind: Delivering on expectations for a modern customer experience

Logicalware

In fact, Gartner predicts that by 2027, chatbots will become the primary customer service channel for a quarter of organisations, illustrating that virtual interactions are fast becoming the preferred choice.

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Why Every BPO Needs an Omnichannel Contact Center for Success?

Hodusoft

The services range from customer service, legal support, data entry, marketing, and more. The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. But contemporary BPOs are much more than plain and old call centers.