Hodusoft

NOVEMBER 18, 2021

We ranked high in the prestigious list demonstrating innovation, quality, and unique features which had a positive impact on the customer experience. . This award also distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. “It

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Execs In The Know

FEBRUARY 5, 2024

According to a Black Book Market Research survey, hospital outsourcing, valued at around USD 304 billion in 2022, may reach USD 650 billion by 2027. Mirroring the magnanimous dragon, 2024 is about embracing innovation and adapting to emerging trends to stay ahead in a competitive landscape.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion in 2020.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

DMG Consulting

AUGUST 10, 2023

DMG projects the IA market to grow by 10% in 2023 and 2024, and by 9% in the following three years, 2025 – 2027. Driving the strategic direction of the customer experience (CX) is at the core of DMG’s extensive consultation and collaboration with executives, leaders, and industry innovators.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Aquire

JANUARY 6, 2022

billion by 2027. The good news is, even if customers don’t end up using video chat, just knowing you’re innovative and care about experiences enough to have it in the first place is a great way to earn their trust. The video conferencing market is expected to grow at a compound annual growth rate of 15.5 How does video chat work?

Customer Service 98

Customer Service Social Media Technology Technology 98

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. Through extensive innovation, Sugar has differentiated itself from traditional CRMs. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term.

Customer Retention 49

Customer Retention CRM Net Promoter Score AI 49

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 As per the recent reports by Markets and Markets , the Speech Analytics market will grow from USD 2.3 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

DECEMBER 13, 2023

The innovation of a hosted telephony system marked a huge breakthrough in the telecom sector and soon the public switched telephone network ( PSTN ) made way for the hosted IP PBX system (or cloud-based Internet Protocol Private Branch Exchange system). We can’t imagine what our lives would be like without a telephone.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. This innovative approach to telephony is rapidly gaining traction among hosted service providers and the hosted PBX industry is witnessing a boom.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

Steven Van Belleghem

NOVEMBER 28, 2023

This value is projected to rise rapidly in the coming years, almost doubling in size from 2022 to 2027 , reaching a value of 351 billion dollars. Gucci recently has innovated in the second-hand sector with Vault: a platform that sees the brand itself offering vintage pieces reconditioned by artisans.

CX 62

CX Customer Experience Entertainment Gaming 62

ProProfs

OCTOBER 26, 2021

Online learning is expected to reach more than USD 1 trillion by 2027. You can also connect and collaborate with an educational community and share innovative ideas. At the same time, some of them go a little further with innovative solutions, such as premium libraries, retention centers, and observation checklists.

Start-ups 52

Start-ups Education Compliance Engineering 52