Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

DMG Consulting

SEPTEMBER 6, 2024

The pace of innovation in the CAI market has been very rapid over the past two years, and it is expected to pick up momentum as more businesses purchase and implement these solutions. Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. billion in 2020.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. 91% say they expect to use AI technology to augment existing processes to increase over the next 24 months. We believe technology should make life easier for its users and easier to collaborate. The Growing Role of AI. Closing Thoughts.

Customer Retention 49

Customer Retention CRM Net Promoter Score AI 49

MattsenKumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. billion in 2027 at a compound annual growth rate (CAGR) of 17.3

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

DECEMBER 13, 2023

Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. This innovative approach to telephony is rapidly gaining traction among hosted service providers and the hosted PBX industry is witnessing a boom.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. Once AR technology really takes off (and I think the Vision Pro could play an important role here), it will have a huge impact on all things CX. with the goal of helping students better understand STEM concepts.

CX 62

CX Customer Experience Entertainment Gaming 62

ProProfs

OCTOBER 26, 2021

Online learning is expected to reach more than USD 1 trillion by 2027. In this development, learning technologies, such as Tin Can API LMS, play a key role by expanding the playing field, ensuring transparency, and giving people more control over learning. In other words, you don’t have to confine yourself to an LMS platform.

Start-ups 52

Start-ups Education Compliance Engineering 52