Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. billion in 2020.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Logicalware

JANUARY 29, 2024

It’s reassuring then, that the same McKinsey survey reports that the key areas for investment include technology that improves omnichannel and digital capabilities. An omnichannel approach is essential for today’s discerning consumers who want to use their preferred channel, receive instantaneous responses, and be met online.

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Streamlining Backend Operations 9. That’s a lot of shopping carts, checkouts, and happy customers! Emerging Channels 1.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

DMG Consulting

SEPTEMBER 6, 2024

Given the benefits of GenAI-enabled CAI solutions, their potential to deliver an outstanding multimodal and omnichannel self-service experience, and consumers’ growing preference for helping themselves, this IT sector is well-positioned to experience triple-digit revenue growth during the next five years.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Ameyo Callversations

SEPTEMBER 6, 2022

With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption. Call centers are adopting cloud-based CCaaS technology to avail of the following benefits: # 1. Enhanced Omnichannel Experience for Customers. CCaaS vs.

Contact Center 52

Contact Center Social Media Omnichannel AI 52

Aquire

JANUARY 21, 2022

percent per year from 2020 to 2027, to reach $1.28 If you’re thinking about how to get the most out of live chat or how to choose the right live chat technology, here’s everything you need to know. With the right technology, they can even be integrated to weave a single interaction history that helps you service customers even better.

Omnichannel 52

Omnichannel Customer Satisfaction Sales Sports 52

Hodusoft

JUNE 21, 2023

Omnichannel call centers Omnichannel call centers are one step more advanced than multichannel call centers. While multichannel call centers use multiple communication channels to connect with customers, omnichannel call centers use cloud-based software and nearly all available channels to do the same. billion by 2027.

Omnichannel 52

Omnichannel Start-ups Customer Service Social Media 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! The more technology improves, the shorter our attention spans become, according to a study conducted by Microsoft. You can read the full report here , but here are some quick highlights!

Contact Center 81

Contact Center Omnichannel Technology Technology 81