2027 Sentiment Analysis Social Media 
Hodusoft
DECEMBER 26, 2024
Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. phone, chat, social media).
Fonolo
DECEMBER 1, 2022
billion by 2027. Put simply, software with omnichannel functionality lets your customers move seamlessly across all inbound channels including phone, chat, email, and social media, while their service journey is captured and shared with agents in real time. billion in 2022 to US $93.7 What is Omnichannel Functionality? .
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