Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. Often, you’ll need integrations with AI-powered bots. It’s already gained huge traction, but it’s set to get even more popular. The video conferencing market is expected to grow at a compound annual growth rate of 15.5

Customer Service 98

Customer Service Social Media Technology Technology 98

VOZIQ

APRIL 26, 2022

We mentioned one way to combat customer churn is through artificial intelligence (AI), where machine learning and customer interaction analytics provide businesses with an accurate perspective on customer behavior and churn tendencies. Unlike traditional analytics software, AI insights can easily scale and develop with data.

AI 40

AI Machine Learning Sentiment Analysis Artificial Intelligence 40

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. Try AI chatbots. It has been years since Gartner first reported that most companies started competing primarily on CX. And, even now, the global CX market size is still expected to grow 17.5 This is good news.

Retail 98

Retail B2C Customer Experience Omnichannel 98

Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. Automation and AI Capabilities- In today’s time, automation and AI capabilities have emerged as a key requirement of call centers and contact centers. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc. Everyone’s talking about it.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Chatbots and Virtual Assistants: Another effective way to reduce costs and agent workload is to integrate AI-powered chatbots and virtual assistants on your website or messaging platforms. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Automation tools like Interactive Voice Response (IVR) and AI Chatbot, offer customers self-service options, allowing agents to focus on important calls, thereby reducing extra workload. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Hodusoft

JULY 17, 2024

As organizations strive to deliver superior CX, they leverage advanced analytics, AI-driven insights, and cloud-based platforms to optimize customer service delivery and drive operational efficiencies. The rapid evolution of AI and the emergence of generative AI transformed many sectors.

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

1 to 1

JANUARY 17, 2025

Harnessing the power of AI-generated insights, offering hyper-personalized customer experiences (CX), and tapping into the buying power of Gen Z were key themes at the National Retail Federation (NRF) Big Show this month in New York City. Instead, conversations focused on how brands are using AI and putting its insights to work.

Retail 26

Retail Social Media AI Technology 26