Gainsight

NOVEMBER 2, 2023

In this article, we’ll explore how you can get your content engine running without a ton of resources or budget, using what you already have—and a little help from generative AI tools. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode.

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CSAT.AI

MARCH 15, 2023

Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. Diversity, inclusion, racial justice and gender equality also factor into many of their purchasing decisions. Brands benefit from transparent, authentic and realistic presentation when connecting with Gen X.

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Sentiment Analysis Gaming Technology Technology 100

Gainsight

OCTOBER 10, 2023

There’s no question: AI is on fire. by 2028, up from $6.8b The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. We’ll touch on the first two use cases before diving into AI’s impact on content creation.

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Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. Often, you’ll need integrations with AI-powered bots. It’s already gained huge traction, but it’s set to get even more popular. The video conferencing market is expected to grow at a compound annual growth rate of 15.5

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VOZIQ

APRIL 26, 2022

We mentioned one way to combat customer churn is through artificial intelligence (AI), where machine learning and customer interaction analytics provide businesses with an accurate perspective on customer behavior and churn tendencies. Unlike traditional analytics software, AI insights can easily scale and develop with data.

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Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. Try AI chatbots. It has been years since Gartner first reported that most companies started competing primarily on CX. And, even now, the global CX market size is still expected to grow 17.5 This is good news.

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Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. Automation and AI Capabilities- In today’s time, automation and AI capabilities have emerged as a key requirement of call centers and contact centers. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82

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SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc. Everyone’s talking about it.

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Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Chatbots and Virtual Assistants: Another effective way to reduce costs and agent workload is to integrate AI-powered chatbots and virtual assistants on your website or messaging platforms. million in 2022 to US$34, 570.73

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Hodusoft

MARCH 21, 2024

from 2021 to 2028. Automation tools like Interactive Voice Response (IVR) and AI Chatbot, offer customers self-service options, allowing agents to focus on important calls, thereby reducing extra workload. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%

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1 to 1

FEBRUARY 10, 2025

Of the 5 CX trends highlighted by TTEC in its CX trends report , the emergence of autonomous AI agents signals what could be the biggest innovation in the customer experience space in the next year. Agentic AI is designed to conduct more complex actions than machine learning or generative AI, with minimal human supervision.

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Hodusoft

JULY 17, 2024

As organizations strive to deliver superior CX, they leverage advanced analytics, AI-driven insights, and cloud-based platforms to optimize customer service delivery and drive operational efficiencies. The rapid evolution of AI and the emergence of generative AI transformed many sectors.

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1 to 1

JANUARY 17, 2025

Harnessing the power of AI-generated insights, offering hyper-personalized customer experiences (CX), and tapping into the buying power of Gen Z were key themes at the National Retail Federation (NRF) Big Show this month in New York City. Instead, conversations focused on how brands are using AI and putting its insights to work.

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