Smart Customer Service

JANUARY 27, 2025

In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.

Artificial Intelligence 52

Artificial Intelligence 52

Aquire

JANUARY 6, 2022

To better simulate human conversation, some chatbots are powered by artificial intelligence (AI) and machine learning — leveraging methods such as conversational AI and natural language processing — to understand users’ intent and deliver answers using everyday keywords and phrases. Common ecommerce chatbot use cases.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Aquire

JANUARY 24, 2022

percent from 2021 to 2028. Customer awareness of artificial intelligence tech in customer service is also expected to rise. By 2022, 70 percent of white-collar workers will interact with conversational platforms daily. Gartner ). The global chatbot market size was estimated at $430.9 GrandView Research ). Juniper Research ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

CSAT.AI

MAY 5, 2022

through 2028. Chat Bot Evolution. Bots are here to stay. In 2020 the estimated value of the chatbot market worldwide was already 430.9 million USD with yearly compound growth expected to be 24.9% There is a bot for almost everything now. As funny as some bot fails are, a bad bot poses a threat to your company’s reputation when it fails.

Customer Service 88

Customer Service AI CX Customer Expectations 88

Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b There’s no question: AI is on fire. That’s an increase of more than 1,700%. You might find out one of the sections is too long or complicated. Perhaps two sections should be transposed.

Education 52

Education AI Artificial Intelligence Healthcare 52

VOZIQ

APRIL 26, 2022

We mentioned one way to combat customer churn is through artificial intelligence (AI), where machine learning and customer interaction analytics provide businesses with an accurate perspective on customer behavior and churn tendencies.

AI 40

AI Machine Learning Artificial Intelligence Sentiment Analysis 40

Hodusoft

JULY 17, 2024

15% Annual Growth in American CX Market (Grandview Research) As per a report released by Grandview Research, the American CX market is projected to grow 15 percent every year from 2021 to 2028. Organizations must keep this in mind and design their CX initiatives accordingly.

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52