Hodusoft

NOVEMBER 22, 2023

Increase ROI of BPO with Omnichannel Contact Center Software Excellent customer service is just as important as excellent marketing efforts. One such tool is omnichannel contact center software. In this blog post, we will delve into the role of omnichannel contact center software in increasing the ROI of BPOs.

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Contact Center Omnichannel Compliance Social Media 52

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million by 2028; it is likely to record a CAGR of 7.5%

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Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

MAY 17, 2024

If you are in the call center or contact center industry, you must have come across the term at least once. CTI is a technology using which contact centers and call centers can integrate their telephony and business communication systems with their computer applications. million by 2028.

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Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Choosing the right contact center software can help them deal with their key challenges effortlessly, driving operational excellence and customer-centricity. Before we talk about the role of contact center software for BPOs , let’s delve into some of the most common challenges faced by BPOs.

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1 to 1

FEBRUARY 10, 2025

Gartner predicts that by 2028, 33% of enterprise software applications will include agentic AI , compared to less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously. AI agents can share their insight with human contact center associates or directly with the customer.

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AI Machine Learning CRM Compliance 26