Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. Integration with CRM systems, workforce management systems, ticking systems, and others ensures a unified and comprehensible workflow. The software must adhere to industry-specific security standards and compliance requirements.

Contact Center 52

Contact Center Omnichannel Social Media Compliance 52

Hodusoft

MAY 17, 2024

million by 2028. Integration with CRM Systems CTI seamlessly integrates with Customer Relationship Management (CRM) systems, allowing agents to access customer data and interaction history in one centralized location. percent from USD 2071.7 million in 2022 to USD 5547.4 How Does CTI Work?

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. Besides, with advanced data monitoring and tracking tools, HoduCC allows BPOs to track and monitor all interactions and transactions for compliance and security purposes. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%

Omnichannel 52

Omnichannel Contact Center Social Media CX 52

1 to 1

FEBRUARY 10, 2025

Gartner predicts that by 2028, 33% of enterprise software applications will include agentic AI , compared to less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously. It also helps maintain compliance and prepare for regulatory changes. Breathtaking is how she described the AI technology.

AI 26

AI Machine Learning CRM Compliance 26