Hodusoft

NOVEMBER 22, 2023

BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. As per a report , in 2022, the Global Customer Service BPO Market size was USD 22598.82 By 2028, it is expected to reach USD 34570.73

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Contact Center Omnichannel Social Media Compliance 52

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. million in 2022 to US$34, 570.73

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Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. The inability to maintain a better customer experience can lead to increased customer churn, lost business opportunities, and harm to long-term client relationships. This further results in empowering BPOs to build trust with their customers. billion in 2019 and is expected to grow at a CAGR of 7.4%

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Omnichannel Contact Center Social Media Data Entry 52